EatSure brings a multi-brand foodcourt into one guided conversation
FirstConnectt powers EatSure with conversational AI on WhatsApp, verified RCS rich media, and a high-throughput SMS layer, so customers discover, order across brands, pay, and track delivery, all inside a single chat.
About EatSure
EatSure is the consumer "Foodcourt on an App" from Rebel Foods, the world's largest internet restaurant company. It lets customers order across trusted, much-loved brands like Behrouz Biryani, Faasos, Oven Story, Wendy's and The Good Bowl in one single order. Coordinating that many brands, kitchens and deliveries takes communication that is conversational, rich and reliable.
A foodcourt's promise is variety, yet ordering across many brands, kitchens and delivery timelines is complex. EatSure needed every step, from discovery to doorstep, to feel like one simple, guided conversation.
- Let customers order across multiple brands in a single basket
- Guide discovery and upsell with conversational AI
- Coordinate multi-kitchen prep and delivery in real time
- Keep every campaign rich, verified and on-brand
FirstConnectt deployed conversational AI on the WhatsApp Business platform with rich, shoppable carousels spanning every brand, verified RCS rich media for campaigns, and a high-throughput SMS layer for payment OTPs and delivery alerts, uniting discovery, multi-brand ordering, payment and tracking in one thread.
WhatsApp API
Conversational AI
Verified RCS
High-throughput SMSThe whole foodcourt, one conversation
A hungry customer is drawn in by a rich campaign, lets conversational AI assemble one order across Behrouz, Faasos, Oven Story and more, pays securely, then tracks delivery to the door — across WhatsApp, RCS and SMS.
4.1
4.3
4.3Measurable outcomes, proven at scale
By uniting conversational AI on WhatsApp, verified RCS campaigns and a high-throughput SMS layer, FirstConnectt helped EatSure deliver a richer, conversation-first ordering experience across brands, with reliable, real-time delivery communication and optimized messaging costs at scale.
Delivery performance
Directional indicators illustrating channel performance within the deployment.
Key outcomes
- Conversational AI on WhatsApp with rich, shoppable multi-brand carousels
- Verified RCS rich media powering dynamic, on-brand campaigns
- High-throughput SMS for payment OTPs and delivery alerts
- One guided conversation from discovery to doorstep, at optimized cost
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