Connect SOLUS AI with FirstConnectt
Deliver SOLUS AI's personalised recommendations to customers over WhatsApp and SMS through FirstConnectt.
Power seamless customer communication with SOLUS AI + FirstConnectt
SOLUS AI is a personalisation engine that chooses the right message, offer, and moment for each customer. The SOLUS AI integration with FirstConnectt turns those decisions into real conversations — recommendations and nudges delivered on WhatsApp, RCS, and SMS with template compliance and delivery feedback built in.
What the integration unlocks
Decisions to delivery
SOLUS AI outputs trigger FirstConnectt sends directly, turning every next-best-action decision into a customer message automatically.
Channel-aware personalisation
Reach each customer on the channel they respond to, with smooth fallback between WhatsApp, RCS, and SMS.
Approved templates only
Every AI-triggered message uses a pre-approved template, keeping personalisation firmly inside platform policy.
How to set up the SOLUS AI integration
Generate your FirstConnectt API key
Log in to the FirstConnectt dashboard and create an API key for your WhatsApp Business API, RCS, or SMS sender. New to the platform? Our onboarding team provisions your account and verified sender identities first.
Add FirstConnectt as a channel in SOLUS AI
Open SOLUS AI's channel or integration settings, select FirstConnectt (or a custom connector) as your messaging provider, and enter your API credentials.
Sync your approved message templates
WhatsApp and RCS templates approved on FirstConnectt flow straight into SOLUS AI, letting campaign builders select them right inside the journey editor.
Build journeys and map your events
Work in SOLUS AI's segmentation and journey tools as usual — pick the FirstConnectt channel at the send step and match personalisation fields to your template variables.
Test, then launch
Send test messages to your own devices, confirm that delivery receipts and read statuses return to SOLUS AI analytics, and switch your campaign live.
Our solutions team supports every step — from account setup and template approvals through go-live testing.
Ready to connect SOLUS AI?
Talk to our team and we'll get your SOLUS AI integration configured, tested, and live — with our specialists guiding every step.
Schedule a Demo