Connect Shiprocket with FirstConnectt
Keep buyers informed at every shipping milestone with automated WhatsApp and SMS updates from Shiprocket events.
Power seamless customer communication with Shiprocket + FirstConnectt
Shiprocket is a shipping aggregation platform used widely by e-commerce sellers. The Shiprocket integration with FirstConnectt notifies customers on WhatsApp or SMS at every shipment milestone — pickup, in transit, out for delivery, delivered, NDR — in real time, cutting support tickets and failed deliveries.
What the integration unlocks
Tracking updates on autopilot
Shipment events from Shiprocket map straight to message templates with live tracking links — set it once and it runs for every order.
Act on NDR instantly
Non-delivery events trigger interactive WhatsApp messages that let customers confirm their address or reschedule in a single tap.
Answers before questions
Proactive status updates cut 'where is my order' queries, freeing support teams to focus on real issues.
How to set up the Shiprocket integration
Connect your store or logistics account
Connect your Shiprocket account to FirstConnectt through the connector and authorise access, so order and shipment events can trigger messages.
Choose your customer touchpoints
Select the moments that count: order confirmation, payment and COD verification, dispatch, out-for-delivery, delivery confirmation, returns, and cart recovery.
Approve message templates
Start from our ready-made commerce template library or submit your own branded WhatsApp templates for approval — our team manages the Meta review process for you.
Map order events to messages
Every Shiprocket event is linked to a template with live order variables — customer name, order ID, tracking link — populated automatically.
Go live and monitor
Switch the flows on, monitor delivery and response rates from the FirstConnectt dashboard, and fine-tune timing and copy as results come in.
Our solutions team supports every step — from account setup and template approvals through go-live testing.
Ready to connect Shiprocket?
Talk to our team and we'll get your Shiprocket integration configured, tested, and live — with our specialists guiding every step.
Schedule a Demo